Document list
Everything starts at the airport, before you leave, with the PIR: the Property Irregularity Report. Without that paper the rest gets much harder.
- 1PIR (Property Irregularity Report) with its number
- 2Boarding pass and booking reference
- 3Check-in tag of the bag (the sticker on your ticket)
- 4Receipts for everything bought while you had no bag
- 5Photos of the bag and the damaged contents
- 6Repair quote or replacement price
- 7Inventory of the contents, with value and approximate age
- 8Your IBAN for payment