Which flights qualify?

Flights departing an EU airport on any airline, or arriving in the EU on a European airline, that land 3 hours or more late or are cancelled with less than 14 days' notice. The amount depends on distance: 250€ up to 1,500 km, 400€ up to 3,500 km or within the EU, 600€ otherwise.

What if the airline blames the weather or air traffic control?

The airline must prove extraordinary circumstances and that it did everything reasonable. Our dossier records the weather observations, the punctuality of the other departures and the aircraft's late inbound flight. Technical faults and knock-on delays are not extraordinary.

How long does it take?

The airline has one month. If it goes to AESA, up to 90 more days. One to four months in most cases.

No. In Spain AESA's decision has been binding on the airline since June 2023. With a well-prepared claim you do it yourself.

How long do I have to claim?

Five years from the flight. To go to AESA you have one year from the claim to the airline.

What if the data is wrong?

If the delay we verified turns out to be wrong, we refund the 29€.

Delayed and cancelled flights

Landed
3 hours late?
You are owed
250€ to 600€.

Check for free with the flight's real data. If you qualify, we prepare your complete claim for a flat 29€. No commission on what you collect.

Spain, right now

updated 2 h ago

Departures from the Spanish airports we watch. 777 departures watched in the last hours · 77 running late.

Already entitled to compensation · More than 3 hours late.

FR 7249 in the airPMI → Greven · 06:20
+11h 2min
250€per passenger
AA 113 in the airBCN → Miami · 11:00
+4h 57min
600€per passenger
AA 69 in the airMAD → Miami · 10:00
+3h 8min
600€per passenger
W4 6020 landedBCN → Rome Fiumicino · 22:00
+3h 55min
250€per passenger
FR 6287 landedAGP → Marrakech · 23:10
+3h 13min
250€per passenger

At risk right now

Running late. If they land 3 hours late or more, their passengers can claim.

TP 1103 boardingSVQ → Lisbon · 10:00
+1h 40min
250€possibleif it lands 3h+ late
SQ 387 in the airMAD → Barcelona · 10:00
+1h 13min
250€possibleif it lands 3h+ late
VY 1234 in the airBCN → Hamburg · 10:00
+1h 5min
250€possibleif it lands 3h+ late
UA 121 boardingBCN → New York Newark · 11:00
+58min
600€possibleif it lands 3h+ late
AR 1135 in the airMAD → Buenos Aires · 09:25
+55min
600€possibleif it lands 3h+ late

Their passengers are already entitled to compensation. They will see our ad before leaving the terminal.

Price

A flat 29€.
Not 25%.

Claims companies take a percentage of your compensation, plus VAT. The more you are owed, the more they keep. We charge for the work, which is the same in every case: 29€ per booking, all passengers included.

And the airline pays you directly. The money never passes through us.

Example: family of 4, Level BCN → New York, over 3h late

4 × 600€ = 2,400€

Commission company

−726€

25% + VAT on 2,400€

You keep 1.674€

Tres Horas

−29€

Flat price per booking

You keep 2.371€

With a single passenger and 250€ compensation: 76€ in commission versus 29€.

The usual excuse

"Extraordinary circumstances."
Sure. Show us the data.

Every check queries four independent sources and stores them with date and time. They go in your dossier before you pay anything.

Verified delay+3h 42min
Scheduled and actual arrival. Not your memory: the record.
Source: Flight record (ADS-B and schedules)
WeatherCAVOK
Clear sky at flight time. No storm, no excuse.
Source: METAR at origin and destination
Airport punctuality86 %
If everyone else left on time, the problem was the airline's.
Source: Other departures in the same window
Aircraft rotation+2h 10min
The aircraft was already late. Knock-on delay, not an extraordinary circumstance.
Source: Previous flight of the same registration

How much you are owed, per passenger

250€

400€

600€

≤ 1.500 km

Barcelona – Palma, Madrid – Paris

1.500 – 3.500 km

Madrid – Stockholm, Málaga – Helsinki

> 3.500 km

Barcelona – New York, Madrid – Lima

Within the EU the maximum is 400€. Regulation (EC) 261/2004, art. 7.

Verified official channel

33 airlines

We know where each airline takes claims: form, email or postal address, checked one by one. Your letter lands in the right place from day one.

Aer Lingus
Air Europa
Air France
Air Nostrum
American Airlines
Austrian
Binter Canarias
British Airways
Delta
Emirates
Eurowings
Iberia
Iberia Express
Jet2
KLM
Level
Lufthansa
Norwegian
Qatar Airways
Ryanair
SAS
Swiss
TAP Air Portugal
Transavia
Transavia France
Turkish Airlines
United
Volotea
Vueling
Wizz Air
Wizz Air Malta
easyJet
easyJet Europe

3hTH-26-00001

Evidence dossier

VY 8760 · BCN → AMS · +3h 42min · 250€

1. Flight and verified delay

2. Evidence: weather, punctuality, rotation

3. Legal basis and amount

E. Sources, with date and time

Official sources verifiedAeroDataBox · METAR · AENA

How it works

You file, in your own name. We prepare everything and watch the deadlines.

01
Check for free
Flight number and date. We tell you the real delay and whether you qualify. No sign-up.
02
Get your dossier
For 29€: verified evidence, the claim letter and your case with every deadline. In two minutes.
03
Send it to the airline
From your own email, with your name and your bank account. They have one month to reply.
04
If they don't pay, AESA
We prepare the complaint to AESA, the Spanish regulator. Its decision binds the airline. It is free.

How long it takes

Legal maximums. Most cases: between 1 and 4 months.

30 days

90 days

30 days

Airline

1 month to answer

AESA

up to 90 days to decide

Compliance

1 month to pay

Day 0 · letterDay 30Day 120Day 150 · paid

Many airlines pay within the first weeks once they see the dossier. If it goes to AESA, its decision binds the airline, which has one month to comply.

The Spanish route

In Spain the regulator decides. And its decision binds the airline.

Since 2 June 2023, the complaint to AESA is free, the airline is obliged to take part, and the decision is binding on the airline, not on you. In most of Europe the regulator only gives an opinion; that is why lawyers and commissions exist. Here they are not needed. You only have to respect the order and the deadlines.

Day 0

Claim to the airline

With the evidence dossier. They have one month to reply.

Day 30

Complaint to AESA

If they don't reply or offer less, we prepare it. You have up to one year to file it.

≤ 90 days

Binding decision

AESA decides within 90 days of the complaint being complete. The airline is bound by it.

+ 1 month

Compliance

If they don't pay within a month, we give you the instructions to enforce the decision in court.

Every deadline is a notification in your inbox.

You file, in your own name.

We sell software, not representation. The claim is yours and the money lands in your account, not ours.

Every fact has a source.

Delay, weather, airport punctuality and aircraft rotation, each with origin and time. You see it before you pay.

Public results.

Every month we publish how many claims airlines pay and at which stage.