How it works
Four steps, and at every one the claim is yours: you sign it, you send it, you get paid. We provide the data, the documents and the reminders.
- 01You do it
20 seconds
Check for free
Flight number and date. We read the real flight record and tell you the exact delay and what you are owed. No account, no card.
VY 8760todayCheck for free →+3h 42min250€ · entitled - 02We do it
2 minutes · 29€
Get your dossier
Verified evidence with sources, a letter to the airline in your name with your account, and your case with every deadline. One payment per booking, all passengers included.
3hTH-26-00001Evidence dossier
VY 8760 · BCN → AMS · +3h 42min · 250€
Official sources verifiedAeroDataBox · METAR · AENA1. Flight and verified delay
2. Evidence: weather, punctuality, rotation
3. Legal basis and amount
E. Sources, with date and time
- 03You do it
Day 0 → day 30
Send the letter
From your email or the airline's official form, which we point you to. It has one month to answer. If they offer vouchers or less money, we tell you what to reply.
To: customer.relations@vueling.com
Claim under art. 7 Reg. 261/2004 · VY 8760
dossier.pdfcarta.pdfThe airline has until day 30 · we remind you
- 04You do it
Day 30 → paid
If they do not pay, AESA
The filing is ready on day 30. You submit it, free. AESA decides within 90 days and its decision binds the airline: one month to pay or court enforcement.
3hTH-26-00001Complaint to AESA
VY 8760 · BCN → AMS · +3h 42min · 250€
Binding decisionOrder TMA/201/2022 · since 2 Jun 2023Passenger and flight details
Prior claim to the airline (attached)
Facts and evidence
Request: art. 7 compensation
The usual excuse
"Extraordinary circumstances."
Sure. Show us the data.
Every check queries four independent sources and stores them with date and time. They go in your dossier before you pay anything.
- Verified delay+3h 42min
Scheduled and actual arrival. Not your memory: the record.
Source: Flight record (ADS-B and schedules)
- WeatherCAVOK
Clear sky at flight time. No storm, no excuse.
Source: METAR at origin and destination
- Airport punctuality86 %
If everyone else left on time, the problem was the airline's.
Source: Other departures in the same window
- Aircraft rotation+2h 10min
The aircraft was already late. Knock-on delay, not an extraordinary circumstance.
Source: Previous flight of the same registration
Who does what
What you do
- Type the flight number
- Pay 29€ once
- Send the letter from your email
- File with AESA if needed
- Receive 100% in your account
What we do
- Verify the flight, weather, airport and aircraft
- Write the dossier and the letter with the legal basis
- Track the deadlines and email you
- Prepare the AESA filing and enforcement instructions
- Never touch your money
The deadlines
How long it takes
Legal maximums. Most cases: between 1 and 4 months.
Airline
1 month to answer
AESA
up to 90 days to decide
Compliance
1 month to pay
Many airlines pay within the first weeks once they see the dossier. If it goes to AESA, its decision binds the airline, which has one month to comply.
- Day 0
1.Letter to the airline
With the evidence dossier. It has one month to answer.
- Day 30
2.Complaint to AESA
If it does not pay or answer. Free, no lawyer.
- By day 120
3.Binding decision
AESA decides within 90 days of a complete file.
- Day 150
4.Paid into your account
The airline has one month to comply, or court enforcement.
1. Check for free
Type the flight number and date. We look up the flight records, compute the distance and tell you whether you qualify and for how much. No sign-up, no card.
If you don't qualify, we say so and explain what you can still claim, such as meal expenses.
2. Pay 29€ and get your dossier
One payment per booking, all passengers included. Within two minutes you have the evidence dossier (verified delay, weather, airport punctuality and aircraft rotation), the claim letter with your details and your case with every deadline.
3. Send the letter to the airline
From your own email or the airline's official form, which we point you to. Mark the date in your case: the airline has one month to reply and we count the days for you.
If they offer vouchers or less money, we explain why not to accept and what to reply.
4. If they don't pay, AESA
On day 30 your complaint to AESA, the Spanish regulator, is ready with your dossier and the airline's reply. You file it yourself online: it is free, AESA decides within 90 days and its decision binds the airline. If they still don't pay within a month, we give you the instructions to enforce it in court.
Frequently asked questions
Which flights qualify?
Flights departing an EU airport on any airline, or arriving in the EU on a European airline, that land 3 hours or more late or are cancelled with less than 14 days' notice. The amount depends on distance: 250€ up to 1,500 km, 400€ up to 3,500 km or within the EU, 600€ otherwise.
What if the airline blames the weather or air traffic control?
The airline must prove extraordinary circumstances and that it did everything reasonable. Our dossier records the weather observations, the punctuality of the other departures and the aircraft's late inbound flight. Technical faults and knock-on delays are not extraordinary.
How long does it take?
The airline has one month. If it goes to AESA, up to 90 more days. One to four months in most cases.
Do I need a lawyer?
No. In Spain AESA's decision has been binding on the airline since June 2023. With a well-prepared claim you do it yourself.
How long do I have to claim?
Five years from the flight. To go to AESA you have one year from the claim to the airline.
What if the data is wrong?
If the delay we verified turns out to be wrong, we refund the 29€.
Landed 3 hours late?
Check for free in 20 seconds with the real flight data. No sign-up, no card.