The AESA route
In Spain the aviation regulator does not just give an opinion: since 2 June 2023 its decision binds the airline. That is why no lawyers or commissions are needed here.
Free
for the passenger
Binding
on the airline, flights from 2 Jun 2023
90 days
to decide, from a complete file
1 month
for the airline to comply
The path, step by step
- Day 0
1.Letter to the airline
With the evidence dossier. It has one month to answer.
- Day 30
2.Complaint to AESA
If it does not pay or answer. Free, no lawyer.
- By day 120
3.Binding decision
AESA decides within 90 days of a complete file.
- Day 150
4.Paid into your account
The airline has one month to comply, or court enforcement.
What we prepare
The AESA filing, ready to submit
With your details, the prior claim, the dossier and the airline's answer. You file it in your own name; we tell you when and what to attach.
Complaint to AESA
VY 8760 · BCN → AMS · +3h 42min · 250€
Passenger and flight details
Prior claim to the airline (attached)
Facts and evidence
Request: art. 7 compensation
Three ways to file
Electronic
AESA e-office with a digital certificate, eID or Cl@ve Permanente (Cl@ve PIN is not accepted).
Semi-in-person
Fill in the form without a certificate, print the receipt, sign it and send it within 10 days.
On paper
Paseo de la Castellana 112, 28046 Madrid.
What it is
AESA, the Spanish Aviation Safety Agency, runs an alternative dispute resolution procedure (Orden TMA/201/2022). It is free for the passenger, the airline must take part, and the decision binds the airline, not you: if you disagree, you can still go to court.
The order to respect
First, a claim to the airline, which has one month to reply. Second, if it doesn't reply or you are not satisfied, a complaint to AESA within one year of the prior claim. Third, AESA decides within 90 days of the complaint being complete (extendable by 90 more in complex cases). Fourth, the airline has one month to comply. If it doesn't, you can enforce the decision in court.
How to file
On AESA's electronic office with a digital certificate, Spanish eID or Cl@ve Permanente (Cl@ve PIN is not accepted). Without a certificate, the semi-presential route: fill in the form, print the receipt, sign it and deliver it to AESA within 10 days. Or on paper at Paseo de la Castellana 112, 28046 Madrid.
Which flights
Flights departing a Spanish airport on any airline; and flights arriving in Spain from outside the EU on a European airline.
What we do
We prepare the statement with your details, your dossier and the airline's reply, remind you of every deadline and tell you which documents to attach. You file the complaint yourself, in your own name.
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