Full name:
ID / passport:
Email:
Phone:
Flight:
Date:
Route:
Booking reference:
PIR no.:
Baggage tag:
To the Customer Relations / Claims Department of ______ (airline)
Subject: Claim for damage to checked baggage · PIR no. ______ · Flight ______ of ______
Dear Sir or Madam: On ______ I travelled on flight ______ from ______ to ______ under booking reference ______. On receiving my checked baggage (tag no. ______) it showed the following damage: ______. I filed PIR no. ______ at the airport the same day.
Under article 17.2 of the Montreal Convention, applicable by virtue of Regulation (EC) 889/2002, the carrier is liable for damage to checked baggage. I attach photographs and a repair quote or, where repair is not possible, the depreciated replacement value:
| € | ||
| € | ||
| € | ||
| € | ||
| € |
I request payment of ______€ to IBAN ______ in the name of ______ within 30 days. This complaint is made within the 7 days provided by article 31.2 of the Convention.
Failing a satisfactory reply, I will refer the matter to the consumer arbitration board or to the courts (article 35 of the Convention, two years from arrival).
Date and signature: ____________________
Attachments: copy of the PIR, boarding pass, check-in tag, photographs, quote or invoice.