Full name:
ID / passport:
Email:
Phone:
Flight:
Date:
Route:
Booking reference:
PIR no.:
Baggage tag:
To the Customer Relations / Claims Department of ______ (airline)
Subject: Claim for lost checked baggage · PIR no. ______ · Flight ______ of ______
Dear Sir or Madam: On ______ I travelled on flight ______ from ______ to ______ under booking reference ______. My checked baggage (tag no. ______) did not arrive and I filed PIR no. ______ at the airport. More than 21 days have passed without delivery, so under article 17.3 of the Montreal Convention it is deemed lost.
The carrier is liable for the loss (article 17.2) up to 1,519 SDR per passenger (article 22.2, in force since 28 December 2024). I attach an inventory of the contents with replacement values and, where available, invoices, photos and card statements:
| € | ||
| € | ||
| € | ||
| € | ||
| € |
I request payment of ______€ (contents and the bag itself) to IBAN ______ in the name of ______ within 30 days.
Failing a satisfactory reply, I will refer the matter to the consumer arbitration board or to the courts (article 35 of the Convention, two years from arrival).
Date and signature: ____________________
Attachments: copy of the PIR, boarding pass, check-in tag, valued inventory, available invoices and photos.