Full name:
ID / passport:
Email:
Phone:
Flight:
Date:
Route:
Booking reference:
PIR no.:
Baggage tag:
To the Customer Relations / Claims Department of ______ (airline)
Subject: Claim for delayed checked baggage · PIR no. ______ · Flight ______ of ______
Dear Sir or Madam: On ______ I travelled on flight ______ from ______ to ______ under booking reference ______. On arrival my checked baggage (tag no. ______) did not appear. I filed Property Irregularity Report (PIR) no. ______ at the airport. The bag was delivered to me on ______, ______ days later.
Under article 19 of the Montreal Convention, applicable by virtue of Regulation (EC) 889/2002, the carrier is liable for damage caused by delay of baggage. During those days I had to buy essential items, detailed and evidenced in the attached receipts:
| € | ||
| € | ||
| € | ||
| € | ||
| € |
I request payment of ______€ to IBAN ______ in the name of ______ within 30 days. This complaint is made within the 21 days provided by article 31.2 of the Convention.
Failing a satisfactory reply, I will refer the matter to the consumer arbitration board or to the courts (article 35 of the Convention, two years from arrival).
Date and signature: ____________________
Attachments: copy of the PIR, boarding pass, check-in tag, purchase receipts.